Refund Policy

Last updated: May 7, 2026

No automatic refunds

You can cancel your subscription anytime from the billing portal. Cancellation stops future renewals at the end of the current billing period. We do not provide automatic refunds for partial periods, unused quota, or failed AI generations.

Billing disputes

If you believe you were billed in error, or a service-side outage materially affected your paid usage, contact support. We review disputes manually and may issue a credit or refund at our discretion.

How to contact us

Email support@formius.ai with your account email, invoice reference, and a short explanation. We aim to respond within two business days.